• Offices:

    Main Chinatown Manhattan Office - 3 Allen St. New York, NY 10002

    Phone: 929-287-7772

    Hours: 10:00 AM – 10:00 PM

    Secondary Chinatown Manhattan Office - 103 Canal St., New York, NY 10002

    Phone: 212-368-8065

    Office Hours: 10:00 AM – 10:00 PM

    Midtown Manhattan Office: 35 W 31st St. New York, NY 10001

    Phone: 917-717-4666

    Hours: 7:00 AM – 11:00 PM

    Wanda Coach Terms and Conditions
    COVID-19

    1. While in waiting area (Ticketing Office) please stay 6ft. apart.

    2. Facial mask is REQUIRED & MANDATED at all times, in waiting area and onboard of Motorcoach (Strictly Enforced).

    3. If in the last 14 days you have had a fever or felt ill please do not Ride our Motorcoach (No Exception).

    * Based upon Governor Cuomo's Executive Order 205, issued June 25, 2020. All out-of-state travelers from designated states must complete the form upon entering New York. https://coronavirus.health.ny.gov/covid-19-travel-advisory

    Refund Policy

    All tickets are non-refundable once the transaction is completed. Duplicate transactions are also non-refundable because duplicate transactions prevent other customers from purchasing tickets. There will NOT be a refund for bus delay due to weather, traffic, and mechanical issue.

    Rescheduling Policy

    Customers can ONLY reschedule a booking at least 2 hours prior to the scheduled departure time. Bookings can only be rescheduled for the same route provided by the original bus carrier.

    A $10 per ticket fee applies to all rescheduled bookings without Trip Protection. (There is no rescheduling fee for fares purchased with Trip Protection or through our App).

    Bookings can be rescheduled up to a maximum of four times.

    Bus services provided by LionVA can only be rescheduled at least 8 hours prior to the scheduled departure time.

    Trip Protection Policy

    Reschedule your booking an unlimited number of times at no cost. That's right, at no cost. (Rescheduled bookings must be made at least 2 hours prior to the scheduled departure time.)

    Cancel your trip and receive a full refund (minus the cost of Trip Protection) for changes made at least 24 hours prior to the scheduled departure time.

    Receive a refund in Wanda Coach Reward Points (minus the cost of Trip Protection) for changes made at least 12 hours prior to the scheduled departure time.

    Ticket purchased within our App are covered with Trip Protection at no cost. Trip Protection travel insurance is not valid for bus services operated by LionVA or FoxBus. Trip Protection is also not valid for tickets rescheduled within the 12-hours and 24-hours frame.

    Acceptable Ticket Formats

    Wanda Coach accepts e-tickets as a printed copy or an email shown on a phone or other electronic devices. LionVA operator required a printed copy of the E-ticket, or a $1 fee will be charged to print at the office.

    Service Animal Policy

    No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.

    Smoking

    Buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

    Luggage

    Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges ($10 to $20 per piece) apply for oversize and additional bags.

    Bicycles

    The transportation of bicycles is not guaranteed. Bus carriers will transport bicycles on a space available basis. Extra fees may apply when the carrier is available to transport bicycles.

    Minors Traveling Alone

    Passengers under the age of 16 must be accompanied by an adult.

    Seniors, Students, Veterans Discounts

    There are no special offers for seniors, students, veterans etc.

    Special Assistance

    For passengers with disabilities or special needs, including people who use wheelchair, we require 48-hours advance notice through our customer service at 646-630-7186 or help@wandacoach.com. This advance notice is in accordance with Federal guideline. It also allows us to ensure your request can be accommodated.

    Children Travelling

    Children, including infants, are required to purchase a seat on the bus regardless of age.

    Conditions of use

    1. When to Arrive :
    If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time to guarantee your seat. If the passenger has not checked in 30 minutes prior to the departure time, the seat might be sold to others.

    2. ID Required
    A government issued photo ID and copy of E-ticket (in one of the acceptable formats) are required at boarding. Failure to present both may cause a delay or cancellation of your trip.

    3. The customers' name(s) on the E-ticket should match the passengers' or one of the passengers' names.

    4. Please be advised that the ticket is valid only for the date and time stated on the ticket (Please also refer to the Standby Ticket Policy).

    * We reserve the right to update the above terms and conditions without notice to customers.