• Offices:

    Main Chinatown Manhattan Office - 3 Allen St. New York, NY 10002

    Phone: 929-287-7772

    Hours: 10:00 AM – 10:00 PM

    Secondary Chinatown Manhattan Office - 103 Canal St., New York, NY 10002

    Phone: 212-368-8065

    Office Hours: 10:00 AM – 10:00 PM

    Midtown Manhattan Office: 35 W 31st St. New York, NY 10001

    Phone: 917-860-3339

    Hours: 7:00 AM – 11:00 PM

    Wanda Coach Terms and Conditions
    Refund Policy -

    All tickets are non-refundable once the transaction is completed.

    Rescheduling Policy -

    Customers can reschedule their tickets up to 2 hours prior to the departure time. Tickets cannot be rescheduled less than 2 hours prior to the departure time. However, if the bus is sold out we cannot reschedule the ticket even if it is 2 hours or more prior to the departure time. Tickets can only be rescheduled to the same route provided by the original bus carrier. Customers can reschedule their tickets via customer service or their WandaCoach account (if they don't have an account they can go to http://www.wandacoach.com/ to create one.)

    Acceptable Ticket Formats -

    Wanda Coach accepts e-tickets as a printed copy, an email shown on a phone or other electronic devices, as a text message displayed on a phone, or as a hand written copy of the ticket. Please refer to the Q&A section on WandaCoach (http://www.wandacoach.com/faq) for the list of information that must be copied from the e-ticket onto a piece of paper. Each passenger requires a separate piece of paper.

    Standby Policy -

    If a passenger misses a bus, his/her ticket becomes a standby ticket. They can use the same ticket to board a LATER bus on the same day without rescheduling their ticket, if there is an available seat on the bus. They are not allowed to board any earlier buses. Standby tickets can only be used on the scheduled departure date.

    Service Animal Policy -

    No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.

    Smoking -

    Buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

    Luggage -

    Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges ($10 to $20 per piece) apply for oversize and additional bags.

    Bicycles -

    The transportation of bicycles is not guaranteed. Bus carriers will transport bicycles on a space available basis. Extra fees may apply when the carrier is available to transport bicycles.

    Minors Traveling Alone -

    Passengers under the age of 16 must be accompanied by an adult.

    Seniors, Students, Veterans Discounts -

    There are no special offers for seniors, students, veterans etc.

    Conditions of use –

    1. When to Arrive :
    If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time to guarantee your seat. If the passenger has not checked in 30 minutes prior to the departure time, the seat might be sold to others.

    2. ID Required
    A government issued photo ID and copy of E-ticket (in one of the acceptable formats) are required at boarding. Failure to present both may cause a delay or cancellation of your trip.

    3. The customers' name(s) on the E-ticket should match the passengers' or one of the passengers' names.

    4. Please be advised that the ticket is valid only for the date and time stated on the ticket (Please also refer to the Standby Ticket Policy).

    * We reserve the right to update the above terms and conditions without notice to customers.